Returns, Refunds & Customer Complaints Policy
Our Fresh Flowers Guarantee in Erith
At Flowers Erith, your satisfaction is at the heart of all we do. As a trusted local florist serving homes and businesses in Erith and the surrounding area, we take immense pride in delivering only the freshest blooms. Our Fresh Flowers Guarantee assures you that every arrangement you receive from us is hand-selected, beautifully arranged, and at the peak of freshness.
Damaged-on-Arrival Policy
We do our utmost to ensure your flowers arrive in perfect condition. However, in the rare event that your order is damaged on delivery, please inspect your flowers as soon as they arrive. If you notice any issues such as broken stems, wilted petals, or significant damage, we kindly request you to contact us within 24 hours of receipt. When you reach out, please be ready to provide your order number and—if possible—a photograph of the damage so we can resolve the issue quickly and efficiently.
Freshness Window Commitment
Flowers Erith guarantees freshness for a minimum of five days from the date of delivery, provided that you follow the care instructions included with your order. We use locally sourced and seasonal flowers wherever possible to ensure maximum longevity and vibrancy. If your flowers do not meet this standard of freshness within the guarantee period, please let us know so we can put things right.
Refunds and Replacements
Your peace of mind is our priority. If your flowers arrive damaged or do not meet our freshness guarantee, you are eligible for a replacement or refund. After verifying the issue, we will offer you the option of either:
- A replacement bouquet of equal or greater value, delivered at your earliest convenience; or
- A full or partial refund to your original payment method.
How to Make a Complaint
If you are dissatisfied with any aspect of our service or your floral arrangement, we encourage you to get in touch with us as soon as possible. Please include your order details and a clear description of your concern. We promise to treat every complaint with care, investigating the matter and responding with a proposed resolution within two working days. Our team is dedicated to ensuring customer satisfaction and maintaining our reputation as Erith's reliable, local florist.
Trusted Local Florist in Erith
Flowers Erith is proud to support the community by serving both households and businesses with prompt deliveries and exceptional customer service. Your feedback helps us uphold our quality promise and improve continuously. Thank you for supporting your local Erith flower shop, where every bloom is delivered with care and confidence in its freshness.
