Your Online Guide to Flower Delivery Terms

Flowers Erith E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Erith. These Terms & Conditions govern your use of our online flower delivery service in Erith and surrounding areas. By placing an order with us, you agree to be legally bound by these terms. Please ensure you read them carefully before making a purchase, as they outline the basis of the relationship between you (the customer) and Flowers Erith (the seller). These Terms & Conditions are designed to ensure a smooth online shopping experience for all users within Erith and neighbouring localities.

Order Process

Our online flower delivery service in Erith is designed to be easy and secure. Orders for flowers and related products can be placed via our website, selecting your chosen products and providing the required delivery information. Once your order is received, you will receive an order confirmation acknowledging receipt of your order. This confirmation does not signify acceptance of your order; it is simply an acknowledgment we have received it.

All orders are subject to acceptance and availability. Acceptance of your order and completion of the contract between Flowers Erith and yourself will occur upon dispatch of the products to you. We reserve the right to refuse or cancel any orders at our discretion, for example due to limits on available quantities, errors in product or pricing information, or concerns regarding fraudulent orders.

For the best flower delivery experience in Erith, please ensure all recipient details are accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete information provided at the time of order.

Delivery

Flowers Erith offers reliable online flower delivery services within Erith and the surrounding areas. Our delivery dates and timeframes are estimates and, while we strive to deliver on your chosen date, delivery times cannot be guaranteed due to circumstances beyond our control (such as traffic delays, adverse weather, or events outside our reasonable control).

Where possible, we will notify you if we become aware of any unexpected delays. In the event that no one is available at the delivery address to receive the flowers, our delivery team will follow reasonable instructions e.g. leaving with a neighbour or in a safe place. If delivery is not possible, we will attempt to contact you or the recipient for further instructions. Additional delivery attempts may incur extra charges.

Please note that some products, such as specialty floral designs or arrangements, may require additional preparation time. If your order cannot be delivered as requested, we will inform you as soon as possible and offer you suitable alternatives or a refund. Delivery services are available to all locations within Erith and most nearby areas, subject to confirmation at checkout.

Payments

Flowers Erith accepts a range of secure payment methods for online flower delivery orders in Erith, including major credit and debit cards, and any other payment options outlined on our website at the time of order. Payments must be made in full at the time of placing your order. All prices shown are in GBP and inclusive of VAT (where applicable) at the current rate.

By submitting your order, you warrant that you are authorised to use the payment method provided and that sufficient funds or credit facilities exist to cover the amount due. If, for any reason, payment is not authorised or is reversed, we reserve the right to cancel your order or seek alternative payment methods before processing.

Product Substitution

We pride ourselves on delivering high-quality flowers throughout Erith and the surrounding areas. On rare occasions, certain flowers or products may be unavailable due to seasonal variations or supply constraints. In these instances, Flowers Erith reserves the right to substitute products with similar items of equal or greater value, maintaining the style, theme, and quality of the arrangement as much as possible. If a significant element of the chosen product is unavailable, we will attempt to contact you for instructions before proceeding. If we are unable to reach you, we will use our best judgement to ensure your order is fulfilled appropriately.

Cancellations and Amendments

You may cancel or amend your flower order, subject to the cut-off times specified below. If you wish to cancel or change an order for flower delivery in Erith, you must notify us as soon as possible. Cancellations or amendments must be requested no later than 24 hours before the scheduled delivery date for standard bouquets or 48 hours before for bespoke or event orders (such as weddings or large functions).

If your order has already been prepared or dispatched, we may be unable to accommodate your request. In cases of timely cancellation, we will issue a full refund using your original payment method. Amendments to delivery details or special requests will be accommodated where possible, but are not guaranteed after order preparation begins.

Flowers Erith complies with your statutory rights regarding cancellation under the Consumer Contracts Regulations, except where flowers and perishable goods are exempt from standard distance selling rights once preparation has commenced.

Returns and Refunds

Your satisfaction is important to us. If you believe there is an issue with your flower delivery in Erith, such as product damage or incorrect items, please contact us within 24 hours of receipt. Please provide details and photographs of any discrepancies. We will review each case individually and, where appropriate, offer a replacement, redelivery, or a full/partial refund. Flowers are perishable items; therefore, we are unable to accept returns unless items are faulty or not as described and reported promptly.

Promotions, Discounts, and Vouchers

Occasionally, Flowers Erith may offer promotions, discount codes, or voucher codes redeemable toward online flower delivery within Erith and the surrounding areas. These offers are subject to specific terms and conditions and may be time-limited, subject to change without notice, and limited per customer. Vouchers may not be used in conjunction with other offers unless explicitly stated. Misuse of voucher codes may result in cancellation of the order and/or further action. Please refer to individual promotional materials for full details.

Customer Obligations

By placing an order with Flowers Erith, you agree to provide accurate and up-to-date information regarding your contact details, recipient details, and delivery address. You are responsible for ensuring that the recipient is available to accept delivery of the floral arrangement. You agree not to use our products or services for any unlawful purpose, or for any purpose prohibited by these Terms & Conditions.

Liability

Flowers Erith is committed to providing a high standard of service for online flower delivery in Erith. Our liability for losses you may suffer as a result of us breaking these terms is strictly limited to the purchase price of the product you ordered. We shall not be liable for any indirect, incidental, special or consequential losses or damages arising from your use of our website or delivery services, including but not limited to loss of income, loss of business, or loss of anticipated savings.

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to war, natural disasters, severe weather, strikes, or government restrictions.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

Intellectual Property

All content on the Flowers Erith website, including images, product descriptions, and branding, is the property of Flowers Erith or its suppliers and is protected by applicable copyright and trademark laws. You may not copy, reproduce, modify, or use any content from the Flowers Erith website without explicit prior written consent.

Privacy

We take your privacy seriously and handle your personal information with care and in compliance with applicable data protection laws. Information provided for the purpose of placing an order will be used solely for processing your transaction and arranging delivery, as described in our privacy policy.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract arising from them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flowers Erith reserves the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be available on our website, and it is your responsibility to review them before making any new order. Continued use of the Flowers Erith website and services signifies your acceptance of any updated terms.

General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms & Conditions constitute the entire agreement between Flowers Erith and you, the customer, regarding your use of our online flower delivery services in Erith and surrounding areas.

No failure or delay by Flowers Erith to exercise any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.

These Terms & Conditions apply to all orders placed by customers from Erith and the neighbouring areas served by Flowers Erith.